TLast Updated: 20/01/2026
At Oleander Drive, we aim to provide high-quality electric vehicles, solar products, and related accessories. Please read this Refund & Return Policy carefully before making a purchase.
By placing an order on https://oleanderdrive.com, you agree to the terms outlined below.
1. Eligibility for Returns
You may be eligible for a return if:
- The product is damaged, defective, or incorrect at the time of delivery
- The issue is reported within 7 days of receiving the product
- The product is unused and in its original packaging with all accessories and documentation
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Electric vehicles that have been used or registered
- Batteries once installed or used
- Products damaged due to misuse, accidents, or improper handling
- Items without original packaging or accessories
- Customized or special-order products
3. Return Request Process
To request a return:
- Contact us within 7 days of delivery
- Share order details and clear images/videos of the issue
- Our team will review the request and respond within 3–5 business days
Contact Details:
📞 Phone: +91 99829 25510
📧 Email: oleanderdrivepvtltd@gmail.com
4. Refund Process
- Once the returned product is received and inspected, we will notify you of approval or rejection
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original payment method
- Shipping or handling charges (if any) are non-refundable, unless the return is due to our error
5. Cancellations
- Orders can be cancelled before dispatch by contacting our support team
- Orders that have already been shipped cannot be cancelled
- Refunds for cancelled orders will be processed as per our standard refund timeline
6. Shipping for Returns
- Customers may be responsible for return shipping costs unless the product is defective or incorrect
- Return shipping instructions will be shared after return approval
7. Exchange Policy
- Exchanges are allowed only for defective or damaged products, subject to availability
- Exchange requests must be made within 7 days of delivery
8. Warranty-Related Issues
Issues covered under warranty should be addressed through our Warranty Policy. Warranty claims are not treated as returns or refunds.
9. Refund Delays
If you have not received your refund after the approved timeline:
- Check with your bank or payment provider
- Contact us for assistance
10. Changes to This Policy
Oleander Drive reserves the right to update this Refund & Return Policy at any time. Updates will be posted on this page.
11. Contact Us
For any questions related to returns, refunds, or cancellations, please contact us:
Phone: +91 99829 25510
Email: oleanderdrivepvtltd@gmail.com
Website: https://oleanderdrive.com